FAQ よくあるご質問



How long will it take to receive my order?

In stock orders ship within a week plus travel time. In May and June however, when the number of orders increase dramatically, please allow an additional two weeks for processing of your order.



Can I add items to an order I just placed or change an item on that order?

Unfortunately, our system does not allow for this. As long as your order has not shipped, we can cancel it and you may then place a new order for all of the items together.


ウェブサイトに掲載されている商品が見つからない場合、公認業者もしくは協会を通じて特別注文をすることも可能です。特別注文をご希望の場合は、ShopJapan@lionsclubs.org までEメールでご連絡ください。その際、注文したい商品、数量、およその価格帯をお知らせください。可能な限り、ご要望の商品の手配をサポートさせていただくか、供給業者との直接連絡をアレンジ致します。

I need something but it isn't available in the store. How can I order this?

If you do not find the exact item listed on the website, you may try shopping directly through ourour official licenseesor contact our office to place a special order. To place a special order, email ShopJapan@lionsclubs.org; be sure to specify the item desired, quantity needed, and the approximate price range. Everything possible will be done to procure the item for you or put you in direct contact with a source of supply.



Do I need a username and password?

You will use your Lion Account ID and password to sign in to the Lions Shop. This will bring together all of your account information so that you can look back at what you’ve ordered before while you keep track of the new items in your shopping cart. If you order the same items every year, you will love this feature! After logging in, eligible officers will have the option to bill their club, district, or multiple district account while all other Lion members and guests may make purchases using a Visa or MasterCard.


会員の皆様にライオンストアでのお買い物を安心してお楽しみいただくことは国際協会にとって非常に重要です。このオンラインショップはVeriSign SSL認証を使用しており、個人情報およびクレジットカード情報は暗号化されます。私どもが保有するすべてのお客様のデータは、不正アクセスから保護されます。第3者にお客様の情報が漏れることはございません。

Is My Online Purchase Secure?

Is it very important to us that our customer feels secure when making a purchase via through The Lions Store. Our website utilizes a SSL certificate which encrypts your personal and credit card information. All of the customer data we collect is protected against unauthorized access. This ensures that your information will not be intercepted by a third party.



Why Do You Need My E-mail Address?

Your e-mail address is the best way for us to contact you should we have any questions regarding your order.



How Will I Know That My Privacy Is Guaranteed?

Lions Clubs International takes every step possible to ensure your privacy. To review our full privacy policy, please visit: https://www.lionsclubs.org/ja/footer/privacy-policy



Can I Select the Font For engraving?

No, the Lions Shop has a predetermined font that may be in upper or lower case. We make every attempt to add special characters and symbols, but in many instances the drop ship factory has limited ability to using special characters and symbols.





How much time do I need to allow for engraving?

It depends on the item ordered. Items engraved at LCI Headquarters ship within 14 business days or less; drop ship items require approximately 3 weeks, plus additional days for oversea shipment.



How will my order be shipped?

The Club Supplies Sale Department reserves the right to use the best available method of shipment per order. Shipping and handling charges will be added at the time of processing your order. Rates are subject to change without notice.



What Is Your Return Policy?

The Lions Shop will replace, exchange or give credit for any non-personalized item(s) in saleable condition up to 30 days after the date of purchase.



What is your Rights and Obligations Disclaimer?

We do our best to provide you with the most up to date and accurate information. Product details, specifications, prices are subject to change without notice therefore we reserve the right to make revisions as or when needed. In the event an error does occur we reserve the right to correct or cancel an order at any time and/or edit an order to reflect the correction and/or correct the error on our website.


  • もし5,6月の年次大会表彰等のために商品が必要な場合は、できるだけ3月までに発注をお願い致します。 
  • 5月もしくは6月のご注文の場合、通常の発送に要する期間に加えて10~15営業日を要する可能性がございます。
  • 1度に複数の商品を注文する場合、商品の在庫状況や商品の発送元に応じて、商品が別々に配送される可能性がございます。 オンラインでのご注文は発注が完了次第、すぐに発送準備に取り掛かります。そのため、発注後はご注文内容の変更はできませんのでご了承ください。
  • 全ての衣料品は発注時点で手配が外部業者に対して行われるため、返品や交換はできませんのでご了承ください。

Ordering Tips

  • If you require items for May or June presentation, place your order no later than March.
  • If you place your order in May or June, anticipate an additional 10 to 15 business days added to the usual lead time.
  • Multiple items on one order may ship separately due to item availability and/or the location the item ships from.
  • Online orders begin processing as soon as you place them. For this reason orders cannot be changed once they are placed.
  • All apparel items are decorated at the time of order and cannot be exchanged or returned for credit.